Careers at the fastest-growing AI company in the space
We’re revolutionizing the massive procure-to-pay market with unmatched AI innovation and unprecedented growth
At Stampli, AI isn’t just in the product—it’s in the DNA of how we work, think, and grow. We’re building the most advanced AI in our industry, and every single role here taps into it. Whether you’re in engineering, marketing, sales, or customer success, you’ll be part of a company where AI supercharges what you do and accelerates how fast you learn.
One of our teammates recently reconnected with a former colleague, who said: “I can’t believe how much you’ve learned about AI in six months—you sound like a different person!”
That’s what happens here. You’ll build skills in months that would take years anywhere else, because you’ll be working at the intersection of cutting-edge AI and a market ready for transformation.
Customer Experience Manager (ERP)
About The Position
Stampli, a leader in B2B SaaS and fintech innovation, is seeking a CX Manager who provides significant added value through deep issue analysis and technical expertise. This is an execution-focused role responsible for ensuring that complex customer challenges are not just communicated, but diagnosed, prioritized, analyzed, and resolved.
Far from being another communication layer, this person serves a strong 3rd level of support between Customer Success , product and Engineering. You will be responsible for providing deep-dive diagnostics on ERP integrations and P2P workflows.
The CX Manager is also a key escalation leader, capable of operating calmly and decisively in high-pressure situations while exercising strong judgment on when to escalate and when not to.
You’ll collaborate with teams in the US and Israel, reporting to a Director of Customer Experience.
What You Will Do
- Expert Diagnosis & 3rd Level Support: Serve as the definitive 3rd level of support for complex technical issues, performing deep-dive diagnostics on ERP integrations and P2P workflows to resolve problems that go beyond standard support capabilities.
- Analytical Problem Solving: Analyze incident tickets and system behavior to identify root causes, providing technical guidance and structural solutions that reduce the need for unnecessary R&D or Product escalation.
- Execution Bridge: Act as the execution bridge between Customer Success, Product, and Engineering to ensure customer priorities are technically aligned, owned, and delivered.
- Lead Complex Escalations: Manage high-stakes customer escalations and crisis situations by providing clear technical ownership, structured communication, and follow-through until resolution.
- Proactive Risk Identification: Use data and customer signals to identify critical technical risks early, preventing important integration work from stalling.
- Escalation Discipline: Distinguish true technical critical issues from noise, escalating with intent and ensuring clear technical ownership.
What You Will Bring
Your background (Experience & Qualifications)
- ERP Implementation Expertise: 4+ years of hands-on experience in end-to-end ERP / Financial Systems implementation projects, as implementor or lead of UAT, from start to successful go-lives. (must have!)
- Deep Business Knowledge: Comprehensive understanding of business processes, specifically within the Procure-to-Pay (P2P) lifecycle.
- Integration Experience: Significant experience integrating ERP and accounting systems with external SaaS platforms (nice to have).
- Complex Escalation Management: 3+ years of experience managing high-stakes customer escalations, potentially via "war rooms" or in major transformation programs.
- Technical Collaboration: Strong ability to collaborate with external 3rd party consultants and development teams through all phases until release.
- Fast-Paced Environment: Experience operating effectively in high-stakes, dynamic environments with a "do-what-it-takes" spirit.
- General Skills: Familiarity with AI technologies, machine learning & LLM concepts, and practical experience applying AI into daily operations
- Education: Bachelor’s degree in Engineering, Business, or a related technical field.
How you operate (Skills & Competencies)
- Diagnostic Expertise: Ability to look beyond surface-level requests to find the underlying technical or process-driven root cause.
- Analytical & Business-Minded: Highly analytical with an ability to tackle complex problems in a structured and organized way.
- Structured Communication: Clear, structured communication across both technical (Engineering) and non-technical (Customer Success) audiences.
- Technical Influence: Comfortable influencing senior stakeholders and technical teams through data-backed analysis and expert domain knowledge.
- Judgment Under Pressure: Excellent judgment in high-pressure situations, quickly identifying what is truly critical for system stability.
You Will Get
- The flexibility of working from our Mountain View, CA office three days a week (Tuesday, Wednesday, and Thursday), with the option to work remotely for the remainder of the week.
- Full medical, dental, and vision insurance
- 401(k) + employer match
- Access to cutting-edge AI tools, including ChatGPT Enterprise, to enhance productivity, support innovation, and streamline daily workflows
- Opportunities and development for career and personal growth
- Strong and experienced leadership that supports your growth and success
- An open-concept, modern workspace within an inclusive and dynamic scale-up culture
The base salary range for this position is $145K-$155k and Equity. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Why Join Stampli?
Stampli is revolutionizing financial operations with AI, far ahead of competitors. For nearly a decade, our AI assistant, Billy, has set the industry standard—processing $100B+ in invoices annually and saving millions of labor hours for 1,600+ customers. More than automation, Billy transforms finance teams by freeing them of manual work.
Our explosive growth places us among the top tech companies at our stage, with exceptionally low churn. After conquering the Accounts Payable space, we're now revolutionizing the entire procure-to-pay (P2P) lifecycle with our new platform that "connects every dot from request to reconciliation."
What sets us apart? We adapt to customers—not the other way around—integrating with 70+ ERPs in weeks, not months. Our customer-first approach extends to our award-winning workplace culture, with vibrant, global offices. We've earned multiple Comparably awards, including Best Company Outlook, Work-Life Balance, Compensation, Happiness, and Perks & Benefits.
Here at Stampli, we build exceptional products with exceptional people. Join our dynamic team where your career will thrive in an environment that champions creativity, collaboration, and growth!
Apply for this position
Why Stampli is different
The most advanced AI in our space—by far
Top-tier investors who believe in our vision
Industry-leading growth and customer retention
Massive market opportunity with plenty of room for impact
Rave customer reviews that fuel our momentum
Top 10 CEO of 2024 who leads from the front
Culture of innovation that rewards experimentation and speed
We seek the best of the best
We have positions in Mountain View, Austin, Nashville, and Tel Aviv.
At Stampli, you won’t just fill a role—you’ll help shape the company’s trajectory. You’ll have the freedom to try bold ideas, the tools to move fast, and the support to scale what works. Our work directly impacts how finance teams operate, and our customers feel that difference every day.
If you want to work in a place where AI is not just the future but the present—and where your growth can keep pace with our own—you’ll feel right at home at Stampli.
Award Winning Culture
Making Headlines
Stampli’s Eyal Feldman Named #10 Best CEO of 2024
Stampli CEO Eyal Feldman was named in the top ten of Comparably’s list of the 75 Best CEOs. Stampli also received multiple Comparably awards in 2024 for its strong workplace culture, employee satisfaction, and industry-leading innovation.
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Stampli recognized by TrustRadius as a Top Rated accounts payable software
Stampli receives the 2024 Top Rated Award from TrustRadius for accounts payable software, backed by customer reviews praising exceptional support, easy approvals, and efficient payments.
Stampli, the invoice management platform, launches a digital card
Stampli, a SaaS company that streamlines corporate invoice management, has announced the launch of Stampli Card.
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Stampli Lands #2 Spot on G2’s 2022 Best of Software Awards: Accounting & Finance
Stampli, today announces it has been recognized in G2’s 2022 Best Software Awards.
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The Top 50 SaaS CEOs of 2021
Once again, Stampli’s CEO and Cofounder, Eyal Feldman, has been named a Top 50 SaaS CEO by The Software Report in their recently released 2021 report.
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Stampli Recognized for Best Company Culture, Best CEO, Best Place to Work for Women, and Best Place to Work for Diversity
Stampli, has been recognized by Comparably as a top company in four prestigious categories.
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Stampli Named Best Accounts Payable Solution in 2021
The FinTech Breakthrough Awards program honors excellence in Financial Technologies and Services companies and products across categories.
Stampli Raises $50 Million in Series C
Stampli announced its Series C financing round led by Insight Partners with participation from Signalfire and Nextworld Capital.
View the Article 8 FinTech Companies Leading the Charge in 2021
Stampli is the leader in accounts payable automation, which helps companies manage, track and seamlessly pay invoices from vendors.
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Why Automation Must Be In Your Company’s Tech Library
One of the leading financial automation platforms, Stampli, has noted the tidal shift occurring in how entrepreneurs think about their tech stack.
Stampli Named G2 Leader in AP Automation
Stampli is named Leader in G2’s Summer 2021 Reports for AP Automation. This marks the eighth quarter in a row Stampli received this distinction.
AP Automation Firm Stampli Unveils Partner Program
The Stampli Partner Program is designed to help channel partners modernize both their mid-market and enterprise clients’ invoice management processes.
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These are the 25 small and midsize companies with the best work-life balance
Comparably published its ranking of the companies that are highly rated for work-life balance.
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