Customer support
in Stampli Invoice Processing
Stampli’s customer support is staffed by AP experts with real-world experience.
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Stampli’s approach to customer support
Stampli’s customer support team is composed of experienced accounts payable professionals who have hands-on expertise with your ERP. This unique approach ensures that our support staff deeply understands the challenges and complexities faced by our customers in their daily AP operations.
The old way: Working with non-experts
Without hands-on experience in AP practices, support staff might not grasp the urgency of certain issues, such as meeting payment deadlines or resolving discrepancies that impact financial reporting.
Furthermore, their lack of familiarity with your ERP can result in generic or inefficient troubleshooting approaches, prolonging the resolution process and causing delays in the AP team’s operations.
Stampli’s approach
Only Stampli has a policy of hiring accounting and AP practitioners for its support and customer success teams. The real-world AP and ERP experience of these team members allows them to quickly grasp the specific issues customers face, provide relevant solutions, and offer guidance to optimize AP processes. This translates to faster issue resolution, smoother onboarding, and continuous value delivery.
Key features
True AP and ERP experts
Stampli’s policy is to hire support team members from the ranks of AP practitioners.
Extended business-hours customer support
Our team is available to solve problems from 9AM to 8PM EST.
<60 second average response times
Stampli support team’s stats are typically among the best in the business.
Dedicated customer success
Beyond our support staff, every Stampli customer has a dedicated Customer Success team member who guides you to ever more impactful uses of the software.
Fast and smooth onboarding
Your Customer Success team member helps you set up Stampli to match your ERP configuration and support the way you already do business.
On-demand training
Anytime you need it, you can request training for both your AP and non-AP team members
FAQ
How does Stampli ensure its support team can handle AP-specific challenges?
Stampli hires support team members who have prior experience working in accounts payable roles and with various ERP systems. This real-world experience allows them to quickly understand and address the unique challenges faced by AP professionals.
What are the support team's available hours?
Stampli’s support team is available from 9AM to 8PM EST, ensuring that customers can receive assistance during extended business hours.
How quickly can I expect a response from Stampli's support team?
Stampli’s support team boasts industry-leading response times, with an average response time of less than 60 seconds.
Is there additional support available beyond the customer support team?
Yes, every Stampli customer is assigned a dedicated Customer Success team member who provides guidance on optimizing processes and continuously deriving greater value from the software.
How does Stampli handle the onboarding process for new customers?
Your dedicated Customer Success team member works closely with you to set up Stampli in a way that aligns with your existing business processes, ensuring a fast and smooth onboarding experience.
Can Stampli provide training for both AP and non-AP team members?
Absolutely. Stampli offers on-demand training for both AP and non-AP team members, empowering your entire organization to increase invoice processing productivity.
Learn more about Stampli
Request a demo today.