Careers at the fastest-growing AI company in the space
We’re revolutionizing the massive procure-to-pay market with unmatched AI innovation and unprecedented growth
At Stampli, AI isn’t just in the product—it’s in the DNA of how we work, think, and grow. We’re building the most advanced AI in our industry, and every single role here taps into it. Whether you’re in engineering, marketing, sales, or customer success, you’ll be part of a company where AI supercharges what you do and accelerates how fast you learn.
One of our teammates recently reconnected with a former colleague, who said: “I can’t believe how much you’ve learned about AI in six months—you sound like a different person!”
That’s what happens here. You’ll build skills in months that would take years anywhere else, because you’ll be working at the intersection of cutting-edge AI and a market ready for transformation.
Customer Success Manager/Implementation Consultant
About The Position
As a CSM/Implementation Consultant at Stampli, you will lead customers through successful onboarding, acting as a trusted advisor during one of the most critical phases of their journey. You will own implementations end-to-end, from kickoff through Go Live, ensuring customers are set up for long-term success across their ERP and Procure-to-Pay workflows.
In addition to leading the implementation itself, Customer Success Managers maintain primary ownership of the customer relationship through the first year. This extended ownership ensures continuity, adoption, and successful outcomes beyond go-live.
This is a hands-on, consultative role focused on discovery, solution design, configuration, and execution. Success is measured by implementation quality, customer adoption at go-live, and the ability to navigate complexity with confidence and clarity.
Customer Success Managers at Stampli are experts in process, systems, and best practices, and they are expected to guide customers decisively, even when that means challenging existing workflows.
Requirements
- 3–5 years of experience in a customer-facing role, with a strong focus on post-sales implementation, onboarding, or professional services within a B2B SaaS or consulting environment
- Proven experience owning complex implementations from kickoff through go-live, including managing timelines, dependencies, risks, and shifting requirements
- Strong background in implementation consulting, ERP or P2P consulting, onboarding, or enterprise SaaS deployments
- Hands-on experience working with ERP systems such as NetSuite, Sage, or similar platforms, with the ability to understand how systems, data, and workflows connect
- Demonstrated success leading implementations in multi-stakeholder environments, including working with both operational teams and executive-level contacts
- Ability to confidently facilitate customer conversations where time is constrained and outcomes matter, guiding discussions toward decisions, next steps, and measurable results
- Strong project management skills with a disciplined approach to prioritization, follow-through, and driving work to completion
- Consultative mindset with the ability to balance customer needs, product capabilities, and best practices to deliver scalable solutions
- Excellent customer-facing communication skills, with a focus on clarity, empathy, and building trust during high-impact moments
- Comfort working cross-functionally with Sales, Product, Support, and Customer Success, advocating for customers while minimizing friction and noise
- Ability to operate effectively in fast-moving, ambiguous environments where products, processes, and priorities evolve
- Proactive, solution-oriented approach with a strong sense of ownership and accountability for outcomes
What You Will Do
Customer Discovery & Solution Design
- Lead in-depth discovery sessions to understand customer business processes, ERP environments, and AP workflows
- Ask thoughtful, probing questions to uncover both stated requirements and underlying needs
- Document current-state processes and design future-state solutions aligned to Stampli best practices
- Translate customer goals into clear implementation plans and configuration decisions
Implementation Ownership
- Own customer onboarding from kickoff through go-live, ensuring projects stay on track, and aligned with business goals
- Configure Stampli to support customer workflows while balancing flexibility with scalability
- Proactively identify risks, dependencies, and gaps, and drive resolution before they impact delivery
- Maintain ownership through the post go-live stabilization period, ensuring adoption, issue resolution, and a strong foundation for long-term success
Consultative Guidance & Best Practices
- Confidently recommend and advocate for best practices, even when they differ from a customer’s current approach
- Set clear expectations around product capabilities, limitations, and timelines
- Help customers understand the “why” behind implementation decisions to drive adoption and trust
- Think creatively and propose multiple solution paths and recommend the most viable option
Stakeholder Management & Communication
- Build strong relationships through clear, timely, and professional communication
- Effectively manage multiple stakeholders across accounting, IT, and leadership teams
- Lead customer meetings with confidence, structure, and clear next steps
- Stand firm when necessary while ensuring all parties walk away aligned and satisfied
- Escalate and collaborate appropriately when issues arise
Cross-Functional Collaboration
- Partner closely with Customer Success to ensure smooth handoff post go-live
- Surface recurring implementation challenges, product gaps, and process trends to appropriate teams
You Will Get
- The flexibility of working from our Downtown Nashville,TN or Downtown Austin, TX office three days a week (Tuesday, Wednesday, and Thursday), with the option to work remotely for the remainder of the week.
- Full medical, dental, and vision insurance
- 401(k) + employer match
- Access to cutting-edge AI tools, including ChatGPT Enterprise, to enhance productivity, support innovation, and streamline daily workflows
- Opportunities and development for career and personal growth
- Strong and experienced leadership that supports your growth and success
- An open-concept, modern workspace within an inclusive and dynamic scale-up culture
Why Join Stampli?
Stampli is revolutionizing financial operations with AI, far ahead of competitors. For nearly a decade, our AI assistant, Billy, has set the industry standard—processing $100B+ in invoices annually and saving millions of labor hours for 1,600+ customers. More than automation, Billy transforms finance teams by freeing them of manual work.
Our explosive growth places us among the top tech companies at our stage, with exceptionally low churn. After conquering the Accounts Payable space, we're now revolutionizing the entire procure-to-pay (P2P) lifecycle with our new platform that "connects every dot from request to reconciliation."
What sets us apart? We adapt to customers—not the other way around—integrating with 70+ ERPs in weeks, not months. Our customer-first approach extends to our award-winning workplace culture, with vibrant, global offices. We've earned multiple Comparably awards, including Best Company Outlook, Work-Life Balance, Compensation, Happiness, and Perks & Benefits.
Here at Stampli, we build exceptional products with exceptional people. Join our dynamic team where your career will thrive in an environment that champions creativity, collaboration, and growth!
Apply for this position
Why Stampli is different
The most advanced AI in our space—by far
Top-tier investors who believe in our vision
Industry-leading growth and customer retention
Massive market opportunity with plenty of room for impact
Rave customer reviews that fuel our momentum
Top 10 CEO of 2024 who leads from the front
Culture of innovation that rewards experimentation and speed
We seek the best of the best
We have positions in Mountain View, Austin, Nashville, and Tel Aviv.
At Stampli, you won’t just fill a role—you’ll help shape the company’s trajectory. You’ll have the freedom to try bold ideas, the tools to move fast, and the support to scale what works. Our work directly impacts how finance teams operate, and our customers feel that difference every day.
If you want to work in a place where AI is not just the future but the present—and where your growth can keep pace with our own—you’ll feel right at home at Stampli.
Award Winning Culture
Making Headlines
Stampli’s Eyal Feldman Named #10 Best CEO of 2024
Stampli CEO Eyal Feldman was named in the top ten of Comparably’s list of the 75 Best CEOs. Stampli also received multiple Comparably awards in 2024 for its strong workplace culture, employee satisfaction, and industry-leading innovation.
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Stampli recognized by TrustRadius as a Top Rated accounts payable software
Stampli receives the 2024 Top Rated Award from TrustRadius for accounts payable software, backed by customer reviews praising exceptional support, easy approvals, and efficient payments.
Stampli, the invoice management platform, launches a digital card
Stampli, a SaaS company that streamlines corporate invoice management, has announced the launch of Stampli Card.
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Stampli Lands #2 Spot on G2’s 2022 Best of Software Awards: Accounting & Finance
Stampli, today announces it has been recognized in G2’s 2022 Best Software Awards.
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The Top 50 SaaS CEOs of 2021
Once again, Stampli’s CEO and Cofounder, Eyal Feldman, has been named a Top 50 SaaS CEO by The Software Report in their recently released 2021 report.
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Stampli Recognized for Best Company Culture, Best CEO, Best Place to Work for Women, and Best Place to Work for Diversity
Stampli, has been recognized by Comparably as a top company in four prestigious categories.
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Stampli Named Best Accounts Payable Solution in 2021
The FinTech Breakthrough Awards program honors excellence in Financial Technologies and Services companies and products across categories.
Stampli Raises $50 Million in Series C
Stampli announced its Series C financing round led by Insight Partners with participation from Signalfire and Nextworld Capital.
View the Article 8 FinTech Companies Leading the Charge in 2021
Stampli is the leader in accounts payable automation, which helps companies manage, track and seamlessly pay invoices from vendors.
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Why Automation Must Be In Your Company’s Tech Library
One of the leading financial automation platforms, Stampli, has noted the tidal shift occurring in how entrepreneurs think about their tech stack.
Stampli Named G2 Leader in AP Automation
Stampli is named Leader in G2’s Summer 2021 Reports for AP Automation. This marks the eighth quarter in a row Stampli received this distinction.
AP Automation Firm Stampli Unveils Partner Program
The Stampli Partner Program is designed to help channel partners modernize both their mid-market and enterprise clients’ invoice management processes.
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These are the 25 small and midsize companies with the best work-life balance
Comparably published its ranking of the companies that are highly rated for work-life balance.
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