Coupa reviews: What users really think about this procurement tool
Coupa is a cloud-based spend management platform that offers solutions for procurement and accounts payable (AP) automation, expense management, and supply chain collaboration.
While Coupa serves mid-market and enterprise customers seeking to control spending and automate the procurement process, many customer reviews of the procure-to-pay (P2P) platform reveal gaps in its implementation process, customization options, and customer support.
In this article, we’ll examine Coupa’s strengths and challenges based on real user feedback and compare them to Stampli. By the end, you’ll know which is the right solution for your organization’s spend management, procurement, and AP needs.
Coupa overview
Before we explore what users really think about Coupa software, here’s a quick look at features, pricing, and user satisfaction data.
Features and capabilities
Coupa’s capabilities span the full business spending cycle, from initial purchase requests to final vendor payments. The platform offers:
- Procurement tools that keep purchasing on track by automating purchase orders and guiding employees through buying processes.
- Invoice processing tools that use AI to automatically capture data, match invoices to purchase orders, handle exceptions, and route approvals.
- Sourcing and contract capabilities to help businesses run competitive bids, manage supplier relationships, and oversee contract renewals.
- Expense management capabilities for booking travel, submitting expense reports, and processing reimbursements.
- Supplier collaboration network that connects buyers and suppliers for streamlined communication, vetting, and risk management.
- Smart analytics that draw insights from Coupa’s proprietary data to suggest cost-saving opportunities and automate routine spending decisions.
Pricing
Coupa uses a custom subscription model. Pricing is based on the different modules and number of seats your team needs.
User satisfaction
To assess user satisfaction, we analyzed verified user reviews on G2, Capterra, and TrustRadius in July 2025. Overall, Coupa gets positive feedback for its ease of use and integrations with ERPs.
However, customers also point out some real problems with their experience with Coupa — including a steep learning curve for new users, limited customization, and a buggy mobile app. In addition, many users mention slow customer support.
Positive reviews for Coupa
Here are the top strengths identified in Coupa software reviews.
Comprehensive spend control
Some users explain that Coupa provides better visibility into spending and budget tracking. One user notes that Coupa helps “solve the lack of visibility and control over business spending.”
Another customer mentions Coupa’s “ability to centralize and streamline spend-related processes, making it easier for teams to enforce compliance, track budgets, and make informed purchasing decisions.”
Centralized procurement management
In addition, some users say that Coupa lets them manage the procurement lifecycle in one place. One user explains that the platform solves “the hassle of finding products, keeping track of invoices, having communication with vendors.”
Another customer states, Coupa “centralizes procurement, invoicing, and expense management in one platform, which helps reduce maverick spending, streamline approvals, and ensure compliance with internal policies.”
Invoice processing and AP automation
Some users cite Coupa’s AP automation capabilities. As one customer says, “Coupa for expense reporting makes the process much smoother. Submitting receipts is easy — especially with the mobile app — and I appreciate how quickly reports move through approvals.”
ERP integration and supplier management
Customers highlight Coupa’s ability to integrate with existing systems and manage suppliers. One user concisely states, “Coupa integrates with our ERP which streamlines our processes.”
However, Coupa themselves admit “no SAP integration is ever truly plug-and-play.” Stampli’s is.
Negative Coupa reviews
Here are Coupa’s weaknesses as identified in customer reviews.
Poor user interface and navigation problems
Despite some positive feedback, many customers report significant usability issues. One customer says, “Coupa doesn’t have the best user interface and isn’t the easiest to use across the team, so others drive higher value.” A different user explains, “Coupa was difficult to use. The interface is complex, and it took time to figure out how to click through many redundant pages.”
Customer support issues
Users consistently report poor customer support experiences with Coupa. One customer sums it up by saying, “The product, customer experience, and user interface are all terrible. Not to mention all customer service has to say to anything is ‘I don’t know.'” Another user says, “The support tickets could be addressed faster and with more involvement — sometimes the answers are really vague, not really addressing the issue or question submitted.”
Complex implementation and setup
Multiple users mention difficult, time-consuming implementations and complex setup processes. One user notes that “Setup can be cumbersome and time consuming.” Another customer explains, “Coupa’s implementation took a while and it was not the easiest, but we ultimately implemented it. It does take a while to get used to, and getting preexisting vendors onboarded was not the easiest.”
Limited customization and reporting capabilities
Users complain about the platform’s inflexibility in terms of customization and reporting. One user observes, “Rolling out Coupa across global or large enterprises can be complex and time-consuming. Coupa is highly configurable but not easily customizable beyond its standard framework.”
Mobile app issues
Many users report technical problems that impact productivity, particularly related to the mobile app. As one user mentions, “the app can be buggy or inconsistent — slow loading times, issues attaching receipts, or syncing problems.”
Another customer states, “The mobile interface was not ideal. I preferred to use the web version for ease of use.”
Coupa: The bottom line
Coupa’s strengths make it a decent tool for business spend management. The platform offers strong visibility into corporate spending, centralized procurement, and a range of ERP integrations. However, complaints about poor UI, lengthy implementations, slow Coupa support, and technical issues suggest there’s a better choice for many business needs.
Stampli: The #1 Coupa alternative for AP and P2P
Stampli is a top P2P software solution designed to connect every dot throughout the purchasing cycle. With Stampli, finance teams can save time by eliminating error-prone manual procedures while gaining full control over purchasing, invoice processing, payments, and AP automation.
| Stampli | Coupa | |
| Meets requirements | 9.1 | 8.1 |
| Ease of use | 9.3 | 8.3 |
| Ease of setup | 9.3 | 7.3 |
| Ease of admin | 9.3 | 7.7 |
| Quality of support | 9.5 | 7.6 |
| Business partnership | 9.6 | 8.1 |
| Product direction | 9.5 | 8.6 |
Exceptional customer service
While Coupa users consistently complain about poor support, Stampli customers praise their experience. As one Stampli customer states, “Customer Service is always there. They are quick to help when needed. When we implemented a new ERP, they were there immediately and dedicated throughout the process.” Another user says, “Another thing I really appreciate is the customer support — they’re always quick to respond and genuinely helpful whenever we have questions.”
Lightning-fast implementation
Unlike Coupa’s complex setup process, Stampli implementations typically take weeks rather than months. Stampli offers ready-to-use SAP connectivity that eliminates the need for custom development and speeds up the deployment process.
As one customer says, “Stampli was very easy to set up, and the integration with NetSuite required zero effort. I can’t tell you how many vendors that claimed their product was ‘plug-and-play’ left me with a 9 month implementation project.”
User-friendly interface that actually works
While Coupa users struggle with confusing navigation and poor design, Stampli users often highlight the platform’s intuitive UI. As one user says, “We like the user interface and ease of use that Stampli provides. Our end users did not even need any formal training to be able to navigate the software.”
Superior AI and automation
Together, Stampli’s AP automation and AI-powered tool, Billy, simplify workflows and help finance teams work more efficiently. As one customer says, “What I appreciate most about Stampli is its AP-first approach, which streamlines the entire accounts payable process by integrating communications, documentation, and workflows into a single platform. This design enhances collaboration among AP departments, approvers, vendors, and other stakeholders, facilitating faster invoice approvals and improved financial operations.”
Proven time savings and efficiency gains
Stampli users report dramatic improvements in efficiency across their entire procurement operations that Coupa users simply don’t experience. One customer states, “Things that took over 30 hours out of my week are now taking a fraction of that with Stampli. I am able to code an invoice sometimes instantly.” As another user explains, “We have cut down a lot of time it takes to code invoices. The AI system is very accurate.”
Unlike Coupa’s outdated UI, complex workflows, and time-consuming implementation, Stampli provides the seamless, efficient P2P automation that finance teams actually need. Experience for yourself how Stampli turns P2P and AP into a truly streamlined process.
Ready to see how Stampli can transform your procurement operations? Request a demo today and discover why finance teams prefer Stampli.
