Tipalti reviews: What users say about complexity vs ease of use

Tipalti is an automated payment solution offering a range of invoice automation, spend management, and tax compliance solutions. 

Founded in 2010, Tipalti is designed to meet some of the needs of small, medium, and enterprise-level businesses that want to streamline financial processes. It offers a centralized payment platform, automatic internal controls, and a variety of international payment methods.

But power often comes with complexity. While Tipalti excels at handling global payment scenarios, mid-market companies may find themselves wrestling with an overcomplicated system that delivers more than they actually need. The platform’s extensive capabilities,  designed for enterprises managing thousands of international suppliers, could feel overwhelming for organizations with more straightforward accounts payable requirements.

Tipalti has built a good reputation as a global payments tool, but what do real customers think of their services? In this article, we’ll explore Tipalti’s strengths and weaknesses to help you see if it’s a good fit for your business.

Tipalti’s services and features

Tipalti’s holistic cloud platform supports global payments, procurement and expenses management, and other accounting tasks. Their core features include:

• Purchase order (PO) requisition management to help finance teams control department spending
• Proactively engages vendors to promote payment methods
• Automated invoice scanning and data entry, receipt and PO matching, payments, and reconciliation
• Automated enforcement of financial controls, regulatory compliance, payment audit trail, error detection, and role-based security
• Automatic W-8 tax form collection

Pricing

Tipalti charges a monthly platform fee and additional fees for added modules, features, and advanced features. Tipalti also requires customers to pre-fund their payment account before paying vendor bills.

Tipalti user satisfaction

We looked at customer reviews on G2, TrustRadius, Capterra, GetApp, and Software Advice. Users like Tipalti’s payment automation features, user-friendly interface, and customer service. However, customers also mention several issues with the platform, including a steep learning curve, slow or difficult implementations, and sync errors with enterprise resource planning (ERP) softwares and accounting system integrations.

Positive reviews for Tipalti

Here are Tipalti’s top strengths identified in customer reviews.

Payment capabilities

Many users ranked Tipalti’s mass payments solution as one of the platform’s top strengths. One user describes its payments workflow as “a streamlined and efficient way to manage and process payments to suppliers, partners, and affiliates.” 

Another customer mentions Tipalti’s “ability to handle multi-entity” structures, and a third comments that Tipalti helped them reduce the complexity of paying international suppliers.

However, Tipalti requires customers to pre-fund their payment account, a policy that was unpopular with several customers. One user states their feelings in a simple, single-line review: “Con: Having to fund our Tipalti account to pay vendors.”

A procure-to-pay (P2P) platform like Stampli is built to offer more flexible payment control. 

One Stampli customer describes how the platform has helped them simplify: “[The vendor payment process] was shortened by three days in our first month just because our Approvers found [Stampli] simple to use.”

User-friendly interface

Several reviews mention that Tipalti’s interface was intuitive and simplified common tasks. One user mentions that Tipalti’s “Vendor portal is easy to use and feedback from our vendors is positive,” while others found it easy to set up approval routing or make payments. 

Customer support

Users on every review site mention they like Tipalti’s customer support. One reviewer describes Tipalti’s support staff as “…always kind and attentive,” while another says they ”always received prompt responses to any inquiries.” Other reviews mention the customer support team is responsive and knowledgeable.

Negative reviews for Tipalti

Here are Tipalti’s weaknesses according to customer reviews. 

Steep learning curve

While many users praise Tipalti’s ease of use, some complain that the platform can be difficult to navigate for some functions. “I found that Tipalti’s software could be difficult to navigate and manage,” one customer says. “The user interface was quite complex, and it could be hard to find the information you needed without an in-depth understanding of the product.”

This training burden extends beyond initial onboarding, when Tipalti releases updates or when new employees join, organizations must invest in recurring training sessions to maintain user competency. The cumulative cost of this ongoing education, combined with the productivity loss from confused users, often exceeds the software’s subscription cost.

The complex learning curve can be one reason why customers choose a procure-to-pay platform like Stampli that prioritizes intuitive, no-training-needed interfaces designed for immediate user adoption across all organizational levels.

Common complaints include:

• Platform is hard to learn: Several customers complained that Tipalti has a steep learning curve. One user says “one of the things that I liked the least is its initial learning curve,” continuing to say they found the platform “a bit overwhelming.” 
• Limited customization and reporting options: Customers criticize Tipalti’s limited customization and reporting capabilities. In the words of one user, Tipalti provides “only a handful of standard reports.”

Slow or difficult implementations

Several users report slow or difficult implementation when they first started using Tipalti. Others found Tipalti’s interface too complex, especially during implementation. “(O)ne aspect I liked least was the complexity of the initial setup and configuration,” complains one user, going on to say Tipalti’s onboarding process took a significant amount of time and effort, some customization options were limited, and certain requirements had to be addressed through workarounds.

Unlike modern accounts payable (AP) solutions that adapt to your existing processes and deploy in weeks, Tipalti can force organizations to restructure their workflows around the platform’s limitations. This creates months of disruption and change management challenges.

This contrasts sharply with solutions like Stampli that adapt to your existing processes rather than forcing you to change, implementing in weeks without disrupting your business operations.

Customers say that Stampli’s simpler implementation saves time and frustration. “We were up and running within weeks of signing our contract,” explains one review.

Other common complaints include:

• Complex onboarding process: Customers reported that Tipalti’s onboarding process could be complicated and consumed significant time and resources. One customer comments, “While Tipalti offers a robust set of features, it can be complex and overwhelming to set up and navigate. Users may require significant training and support to utilize all of the platform’s capabilities, and the setup process can be time-consuming.” 
• Difficulty navigating features: While customers describe Tipalti’s interface as easy to use, many customers struggled to navigate its features. As one Tipalti user describes, “it can take some time to understand all the functionalities and features available.”
• Poor communication during onboarding: Tipalti’s onboarding is “…incomplete and long,” according to one customer.“Service is terrible and takes weeks to resolve issues.” Other customers also reported difficult implementations where Tipalti’s customer support was less than helpful during onboarding.

Challenges integrating Tipalti with ERPs and accounting software

Some users say they have difficulty integrating Tipalti with ERPs and accounting systems, citing connectivity issues, sync errors, and problems transferring data. “We had a ton of issues with our connection between Teampay/Tipalti/Netsuite,” complaines one customer, who concluded that Tipalti “definitely have not lived up to the promise” of a smooth integration.

Let’s break out the other common complaints about Tipalti’s integrations:

• Connectivity issues: Customers report issues connecting Tipalti with ERPs and with ERP functions not working. One customer describes their challenges integrating Tipalti and Sage Intacct, saying they had “No VAT or GST functionality between Tipalti and Intacct. Not able to have attachment for credit memos sync from Tipalti to Intacct.” Another customer comments, “Integration with NetSuite could be improved. Even after 4 years, we run into at least one integration complication each month,” suggesting the integration problems have been around for a long time.
• Sync errors: Some customers report frequent sync errors between Tipalti and their ERP. For example, one user experiencing chronic sync issues with NetSuite said in 2021, “The biggest drawback from my experience with Tipalti came from its integration with Netsuite.” They complain that Tipalti “…constantly failed to sync billing PDFs with Netsuite which caused a lot of inconveniences.” More recent reviews indicate persistent issues. One customer said in 2025, “I cannot recommend Tipalti to anyone looking to [integrate] their product with NetSuite.”
• Data not transferring: Several users say Tipalti wasn’t transferring data to their ERP. One customer described data sync issues they experienced transferring data between Tipalti and NetSuite: “When purchase orders are updated after an invoice has already been matched in Tipalti, the record may fail to post in NetSuite, which occasionally requires manual intervention.”

Modern P2P solutions provide real-time, bi-directional sync with comprehensive ERP support, ensuring data integrity without the constant maintenance headaches.

The strength of Stampli’s native ERP integrations is one of the most-loved features for many customers. A recent review put it simply, “We integrate with NetSuite, and that works perfectly.”

The bottom line

Tipalti’s strengths make it an attractive choice for companies needing an international payment processing and financial automation solution. However, concerns about its user-friendliness and integration with ERPs suggest there may be better choices for businesses looking for a fast and easy implementation. 

Stampli: The most flexible and easy-to-use Tipalti alternative

Stampli is the only P2P solution that connects all the dots. It uses machine learning and AI technology to optimize and simplify critical AP processes. With Stampli, businesses can eliminate time-consuming and error-prone manual procedures while gaining full control over payments, invoice processing, and cash flow management.

Why finance teams choose Stampli

If you’re searching for a flexible and intuitive P2P automation solution that doesn’t require any changes to your ERP, then Stampli is the perfect choice.

It offers excellent customer service, automation capabilities, industry expertise, seamless ERP integration, and proven business results. 

“You can tell that Stampli has been designed and improved by AP professionals,” says one Stampli customer about the AP automation at the center of the platform “Every time you think ‘it would be really nice if…’ Stampli probably addresses that.”

“Superb customer service”

Stampli receives leading customer satisfaction scores in industry reports like the G2 Grid® for account payable automation solutions — scoring at the top of the pack for ease of doing business and quality of service.

“My experience with Stampli has been excellent!” says one Stampli customer. “They have provided answers to any questions that I have had and always give me solutions for any issues very quickly. They have superb customer service and the software is extremely user friendly!”

Numerous case studies from happy customers recognize Stampli for excellence in several areas:

• End-to-end procurement orchestration: Intuitive employee purchase portal featuring conversational request forms, AI-powered requisition structuring, half-dozen ready-made templates (including general procurement, travel, IT equipment, software licensing, office supplies, and service requests), plus unlimited customizable request categories.
• Dynamic request fulfillment: Transform any approved purchase into the optimal execution path — whether that’s ERP purchase order generation, internal PO management, service desk ticketing, or immediate Stampli Card provisioning for urgent needs.
• Smart invoice automation and routing: Leverage OCR and AI technology for hands-free data extraction, automatic coding and general ledger (GL) distribution using learned spending patterns, plus customizable approval hierarchies with comprehensive audit documentation.
• Sophisticated PO matching capabilities: Achieve 97-100% accuracy with two- and three-way matching between purchase orders, receipts, and invoices through PO matching, seamlessly managing partial deliveries and split order scenarios.
• Live budget oversight and control: Monitor spending against budgets in real-time with automatic validation of purchase limits, proactive over-budget notifications, and approval workflow integration that displays budget implications during the approval process.
• Native, real-time integration 70+ ERPs: Seamless integration with NetSuite, Sage Intacct, SAP, Oracle, Microsoft Dynamics, QuickBooks and more, featuring bidirectional real-time data synchronization.
• Integrated payment solutions: Comprehensive payment processing through Stampli Direct Pay, offering ACH transfers, wire payments, physical checks, and virtual cards, plus global payment capabilities spanning 100+ countries with built-in FX management.
• Comprehensive supplier lifecycle management: Streamlined vendor onboarding processes, self-service supplier portal access, integrated communication channels, and centralized documentation with compliance monitoring.

“Stampli integration was efficiently completed within a day”

Stampli builds ERP integrations in-house with support for full native functionality and no need to hire developers, adjust existing processes, or reconfigure your ERP. That means you get a trouble-free, fast implementation with “minimal back and forth,” according to one Stampli customer, “and all the potential issues and solutions [presented] to us from the start.”

In fact, many customers can be set up in days, not weeks. “Stampli integration was efficiently completed within a day,” reports another customer, “and we were able to implement the new processes within less than a week.”

“Stampli has been a game-changer for our finance operations”

Billy, Stampli’s AI employee, simplifies and streamlines financial workflows. 

Billy helps with time-consuming tasks such as manual data entry, invoice capture, GL coding, three-way matching, approvals, and fraud detection. With Billy on the job, you’ll reduce errors, realize cost savings, and pay suppliers on time. 

Stampli “has been a game-changer for our finance operations,” says one happy Stampli customer, “It has significantly streamlined our Accounts Payable process, making it more efficient and error-free. The automation features have saved us countless hours of manual work, allowing our team to focus on other important tasks. After a very quick and simple integration, our employees adopted it very quickly and have been loving it ever since.”

Other Stampli customers report real — and immediate — time savings from using Stampli. One customer describes “how easy and efficient Stampli has made our A/P process,” reporting that implementing Stampli has cut back 80% of our processing time and significantly improved our accuracy.”

Experience how Stampli transforms AP operations into a seamless process.

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