Careers at the fastest-growing AI company in the space
We’re revolutionizing the massive procure-to-pay market with unmatched AI innovation and unprecedented growth
At Stampli, AI isn’t just in the product—it’s in the DNA of how we work, think, and grow. We’re building the most advanced AI in our industry, and every single role here taps into it. Whether you’re in engineering, marketing, sales, or customer success, you’ll be part of a company where AI supercharges what you do and accelerates how fast you learn.
One of our teammates recently reconnected with a former colleague, who said: “I can’t believe how much you’ve learned about AI in six months—you sound like a different person!”
That’s what happens here. You’ll build skills in months that would take years anywhere else, because you’ll be working at the intersection of cutting-edge AI and a market ready for transformation.
FinTech Support Specialist
About The Position
As Stampli’s FinTech Support Specialist, you will report to our FinTech Operations Manager and work closely with our partners, Customer Success, and Product teams to optimize our payment processing platform. You will collaborate with product and engineering teams to identify bugs and suggest feature improvements. Additionally, you will monitor performance, troubleshoot issues, and ensure compliance. This role also includes updating standard operating procedures and documenting areas for improvement.
What You Will Do
- Provide expert support to customers and partners on Stampli’s payments functionality, including ACH, checks, credit cards, and cross-border payments.
- Troubleshoot and resolve complex payment issues quickly and accurately, escalating them when needed.
- Collaborate with Product and Engineering to identify bugs, log feature requests, and test new releases to ensure reliability and performance.
- Monitor payment workflows, proactively flagging risks or anomalies to protect customer trust and ensure compliance.
- Partner with Customer Success to deliver a seamless experience for customers.
- Use AI-driven insights and tools within Stampli to spot trends, reduce resolution times, and enhance the overall support experience.
- Continuously seek opportunities to optimize processes, improve efficiency, and drive retention through excellent service.
What You Will Bring
- Proficiency with electronic payments, including ACH (Automated Clearing House), cross-border wire transfers, credit card transactions, payment gateways, and handling disputes.
- 2+ years of experience supporting payment platforms and working with third-party payment processors and/or credit card issuing companies is a plus.
- Experienced in B2B support, preferably within a FinTech environment is a plus.
- A strong understanding of financial technologies, excellent troubleshooting skills, and the ability to manage and scale support operations in a fast-paced and changing environment.
- Ability to work cross-functionally with our Product and Customer Success teams to align on customer expectations, product updates, and continuous improvements.
- Organized, curious, and motivated to learn.
- Bachelor’s Degree
- Ability to leverage AI and automation to detect trends in payment issues, anticipate customer needs, and provide proactive solutions, enhancing both speed and accuracy in support.
You Will Get
- The flexibility of working from our Austin, TX office three days a week (Tuesday, Wednesday, and Thursday), with the option to work remotely for the remainder of the week.
- Full medical, dental, and vision insurance
- 401(k) + employer match
- Access to cutting-edge AI tools, including ChatGPT Enterprise, to enhance productivity, support innovation, and streamline daily workflows
- Opportunities and development for career and personal growth
- Strong and experienced leadership that supports your growth and success
- An open-concept, modern workspace within an inclusive and dynamic scale-up culture
Why Join Stampli?
Stampli is revolutionizing financial operations with AI, far ahead of competitors. For nearly a decade, our AI assistant, Billy the Bot™, has set the industry standard—processing $100B+ in invoices annually and saving millions of labor hours for 1,600+ customers. More than automation, Billy transforms finance teams by freeing them of manual work.
Our explosive growth places us among the top tech companies at our stage, with exceptionally low churn. After conquering the Accounts Payable space, we're now revolutionizing the entire procure-to-pay (P2P) lifecycle with our new platform that "connects every dot from request to reconciliation."
What sets us apart? We adapt to customers—not the other way around—integrating with 70+ ERPs in weeks, not months. Our customer-first approach extends to our award-winning workplace culture, with vibrant, global offices. We've earned multiple Comparably awards, including Best Company Outlook, Work-Life Balance, Compensation, Happiness, and Perks & Benefits.
Here at Stampli, we build exceptional products with exceptional people. Join our dynamic team where your career will thrive in an environment that champions creativity, collaboration, and growth!
Apply for this position
Why Stampli is different
The most advanced AI in our space—by far
Top-tier investors who believe in our vision
Industry-leading growth and customer retention
Massive market opportunity with plenty of room for impact
Rave customer reviews that fuel our momentum
Top 10 CEO of 2024 who leads from the front
Culture of innovation that rewards experimentation and speed
We seek the best of the best
We have positions in Mountain View, Austin, Nashville, and Tel Aviv.
At Stampli, you won’t just fill a role—you’ll help shape the company’s trajectory. You’ll have the freedom to try bold ideas, the tools to move fast, and the support to scale what works. Our work directly impacts how finance teams operate, and our customers feel that difference every day.
If you want to work in a place where AI is not just the future but the present—and where your growth can keep pace with our own—you’ll feel right at home at Stampli.
Why we're different
Award Winning Culture
Making Headlines
Stampli’s Eyal Feldman Named #10 Best CEO of 2024
Stampli CEO Eyal Feldman was named in the top ten of Comparably’s list of the 75 Best CEOs. Stampli also received multiple Comparably awards in 2024 for its strong workplace culture, employee satisfaction, and industry-leading innovation.
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Stampli recognized by TrustRadius as a Top Rated accounts payable software
Stampli receives the 2024 Top Rated Award from TrustRadius for accounts payable software, backed by customer reviews praising exceptional support, easy approvals, and efficient payments.
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Stampli, the invoice management platform, launches a digital card
Stampli, a SaaS company that streamlines corporate invoice management, has announced the launch of Stampli Card.
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Stampli Lands #2 Spot on G2’s 2022 Best of Software Awards: Accounting & Finance
Stampli, today announces it has been recognized in G2’s 2022 Best Software Awards.
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The Top 50 SaaS CEOs of 2021
Once again, Stampli’s CEO and Cofounder, Eyal Feldman, has been named a Top 50 SaaS CEO by The Software Report in their recently released 2021 report.
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Stampli Recognized for Best Company Culture, Best CEO, Best Place to Work for Women, and Best Place to Work for Diversity
Stampli, has been recognized by Comparably as a top company in four prestigious categories.
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Stampli Named Best Accounts Payable Solution in 2021
The FinTech Breakthrough Awards program honors excellence in Financial Technologies and Services companies and products across categories.
View the Article Stampli Raises $50 Million in Series C
Stampli announced its Series C financing round led by Insight Partners with participation from Signalfire and Nextworld Capital.
View the Article 8 FinTech Companies Leading the Charge in 2021
Stampli is the leader in accounts payable automation, which helps companies manage, track and seamlessly pay invoices from vendors.
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Why Automation Must Be In Your Company’s Tech Library
One of the leading financial automation platforms, Stampli, has noted the tidal shift occurring in how entrepreneurs think about their tech stack.
Stampli Named G2 Leader in AP Automation
Stampli is named Leader in G2’s Summer 2021 Reports for AP Automation. This marks the eighth quarter in a row Stampli received this distinction.
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AP Automation Firm Stampli Unveils Partner Program
The Stampli Partner Program is designed to help channel partners modernize both their mid-market and enterprise clients’ invoice management processes.
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These are the 25 small and midsize companies with the best work-life balance
Comparably published its ranking of the companies that are highly rated for work-life balance.
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