JAGGAER reviews: What users think of this procurement platform

JAGGAER is a cloud-based source-to-pay (S2P) platform that offers procurement automation and supplier collaboration solutions. It serves mid-market and enterprise customers seeking to streamline procurement and manage supplier relationships using a single platform.

JAGGAER promises AI-powered procurement with automated workflows, comprehensive supplier management, and seamless ERP integration. However, many finance teams discover that the platform creates operational gaps that require manual workarounds.

This article analyzes real customer reviews of JAGGAER to help you determine if this S2P platform can address your procurement challenges, or if another procure-to-pay (P2P) solution would better meet your needs.

JAGGAER overview

JAGGAER is an S2P platform targeting enterprise-level organizations with complex purchasing requirements. It spans strategic sourcing, contract management, purchasing automation, and supplier relationship management.

Core features and capabilities

As an intelligent S2P platform, JAGGAER offers embedded AI across the procurement cycle. Its features and capabilities include:

• Strategic sourcing tools with spend analysis, supplier selection, and contract negotiation capabilities
• Procurement with guided buying, automated approvals, and catalog management
• Invoice processing with AI-powered data capture and three-way matching
• Supplier management with performance tracking and risk monitoring across a network of 10+ million suppliers
• Contract lifecycle management with automated alerts and AI-powered contract review tools
• ERP integrations with major software platforms like NetSuite, SAP, and Microsoft Dynamics
• Configurable workflows designed for multi-entity organizations with strict compliance requirements

Pricing

JAGGAER uses an enterprise subscription pricing model. Its pricing varies by modules, company size, and number of users. The company doesn’t publish standard pricing and requires custom quotes for implementation, which may not be suitable for smaller organizations.

User satisfaction

We analyzed JAGGAER customer reviews across G2, Gartner Peer Insights, and Capterra. The platform receives mixed feedback from users.

While customers appreciate the platform’s centralized approach to procurement and supplier collaboration, many users report significant issues. Users often report a steep learning curve during initial deployment, and some customers note that the interface would benefit from modernization. Plus, custom feature requests and workflow modifications can be challenging to implement within JAGGAER’s framework.

Positive reviews for JAGGAER

Here are JAGGAER’s top strengths identified in customer ratings and reviews.

Process efficiency and centralization

Users like that JAGGAER centralizes procurement processes. One customer explains, “It allows buyers to have everything in one place and to easily copy from past events. This improves collaboration with suppliers. Additionally, it allows the organization to gather data and monitor spend.”

Customer service and support

JAGGAER gets decent marks for customer service. As one user puts it, “Customer service is quick to get back to you. They can cater to your needs to drive your spending the way your company wants to.”

Real-time supplier communication

Users appreciate being able to navigate supplier relationships through the platform. One customer highlights, “JAGGAER One’s ability to enable real-time supplier communication and help businesses mitigate risks and ensure supply continuity.”

Negative reviews for JAGGAER

Here are JAGGAER’s weaknesses identified in customer ratings and reviews.

Limited customization capabilities

Users often hit a wall when trying to make JAGGAER work the way their business actually operates. This means you’re stuck adapting your processes to fit JAGGAER’s way of doing things. As one customer bluntly states, the platform, “Offers little customizing possibilities.”

Serious workflow limitations

For many customers, JAGGAER feels like a work in progress. Its workflow limitations can be particularly frustrating for businesses that need sophisticated approval processes or custom rules.

One reviewer explains, “Some modules seem very mature and others need more development. The workflow engine could use more flexibility for customer made changes. The AP module could use more options for fraud detection. The contract module could use more workflow options.”

System and automation gaps

JAGGAER offers intelligent S2P functionality, but the reality doesn’t effectively live up to its promise. This can mean that businesses end up buying additional software or doing manual work to fill in the gaps.

One customer notes, “The system doesn’t offer a travel and expense solution, which would make it an all-in-one system. Invoice automation is very labor intensive to get set up but works great after the fact.”

Time-consuming integration challenges

JAGGAER’s technical problems create frequent headaches for users. As one customer explains, “Integration with the legacy system was riddled with unexpected errors, disrupting workflow efficiency.”

JAGGAER: The bottom line

On the one hand, JAGGAER offers solid procurement functionality. However, concerns about its customization capabilities, workflow issues, and integration challenges suggest there may be better choices for businesses looking for a complete P2P solution that works out of the box.

Stampli: The complete AP and P2P automation solution JAGGAER lacks

Stampli is the only P2P solution that connects every dot — from procurement to accounts payable (AP). Unlike software platforms that only cover part of the procurement lifecycle, Stampli uses AI to optimize the entire P2P process while providing seamless ERP integration without the technical headaches.

Lightning-fast implementation without the complexity

While JAGGAER users struggle with labor-intensive setups, Stampli customers consistently report smooth, rapid deployments. As one customer shares, “Stampli was very easy to setup and the integration with NetSuite required zero effort. I can’t tell you how many vendors that claimed their product was ‘plug-and-play’ left me with a 9-month implementation project. This was not the case with Stampli.”

AI and automation that save you time

Unlike JAGGAER’s AI features, Stampli’s Billy continuously improves and automates your specific processes. One customer explains, “We have cut down a lot of time it takes to code invoices. The AI system is very accurate, and the Stampli team is very devoted to getting better every quarter.”

While JAGGAER’s AI-powered automation often requires manual workarounds, Stampli’s automation features help customers save time. As one reviewer states, “Things that took over 30 hours out of my week are now taking a fraction of that with Stampli. I am able to code an invoice sometimes instantly!”

Advanced fraud detection and error prevention

Stampli’s AI automatically catches problems before they become costly mistakes. As one customer states, “The best part about Stampli is it makes AP processing 100000% easier! No more mundane data entry of hundreds of invoices on a daily basis, and it also catches possible human errors!”

Another user confirms, “It keeps the bills and invoices very organized. The automated duplicate invoice detection is very helpful in ensuring clean and organized financials.”

Seamless ERP integration that doesn’t break

Unlike JAGGAER’s integration issues, Stampli provides reliable connectivity with 70+ ERPs. One customer reports, “Stampli’s integration with Quickbooks has made accounts payable processing a breeze. It automatically pulls my purchase order info and has increased automation since I became a customer 2 years ago.”

Superior customer support when you need it

Stampli customers consistently praise exceptional support experiences. As one user notes, “Customer service is always there. They are quick to help when needed. When we implemented a new ERP, they were there immediately and dedicated throughout the process.”

Another customer adds, “Another thing I really appreciate is the customer support—they’re always quick to respond and genuinely helpful whenever we have questions.”

Dramatic efficiency gains that deliver real results

Stampli users report strategic improvements that JAGGAER can’t match. One customer states, “Prior to Stampli, we would send invoices to project managers via email which was slow and tedious. Our AP workflow could take up to a couple months for something to be approved and then input into our accounting system. With Stampli, the process went from months down to days.”

Another user reports, “Stampli allowed us to eliminate a dedicated AP person whose time was mostly spent doing daily data entry. We’ve also eliminated dedicated physical file storage space and gone fully digital with invoice document storage.”

Complete AP and P2P functionality

Stampli eliminates manual workarounds, integration headaches, and customization limitations. With Stampli, small and mid-market businesses can access a powerful, customizable P2P and AP automation solution with transparent pricing and superior value.

Discover how Stampli can transform your P2P and AP operations. Request a Stampli demo today and see how easy it is to connect every dot of your procurement workflow.